Refunds & Returns Policy

We want you to be confident ordering from Aylter Innovations. If something isn’t right, we’ll work with you to resolve it fairly.

Order cancellations

Orders can be cancelled or changed within 12 hours of being placed.
Once an order has entered processing or has been shipped, it can no longer be cancelled.

If you need to make a change, please contact us as soon as possible.

Refunds & replacements

You may be eligible for a refund or replacement if:

  • Your order arrives damaged or faulty

  • You receive the wrong item

  • Your order does not arrive within a reasonable delivery timeframe

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and, where possible, a photo of the issue.

Change of mind

If you change your mind after receiving your order, you may request a return provided that:

  • The item is unused and in its original condition

  • You contact us within 7 days of delivery

Return shipping costs for change-of-mind returns are the responsibility of the customer. Once the item is received and inspected, we’ll process the refund.

Non-refundable situations

Refunds or replacements may not be issued where:

  • Incorrect delivery details were provided at checkout

  • Delivery delays occur due to customs processing or other circumstances outside our control


How to request a refund or return

To request a refund, return, or replacement, please contact us via the Contact Us page with your order number and a brief description of the issue. We aim to respond within 1–2 business day